About / How it works

What every status, score and estimate on the WA EV Network dashboard actually means.

Dashboard

This dashboard shows how the DC fast-chargers on the WA Electric Vehicle Network are actually behaving right now — not just whether they say “available”, but whether a driver can really get a fast charge. This page explains, in plain terms, every status, score and estimate you see, and — just as importantly — where the limits are.

1 What this is & why

The WA Electric Vehicle Network is a chain of DC fast-charging sites strung along Western Australia’s highways — from the Nullarbor across to the Kimberley. For long-distance EV drivers, one dead charger can strand a trip. This dashboard exists to answer a single honest question at each site: if I turned up right now, could I actually get a fast charge?

It does that by watching each charger’s live status and its recent real-world charging sessions, then flagging trouble early — before a driver arrives to a nasty surprise. It is deliberately failure-first: a charger that is quietly crippled (delivering a trickle instead of a fast charge) is treated as a problem even if it still reports “available”.

Not affiliated. This is an independent monitoring project. It is not operated by, endorsed by, or officially connected with Chargefox, PlugShare, Horizon Power or Synergy. It reads publicly available data and driver reports and interprets them. Any fault names shown are our own best-guess reading of the data, not statements from the charger operators.

↑ Back to top

2 Data sources & their limits

Everything here is built from two public sources, combined:

How often it updates

We regularly check each site so an active fault is caught quickly.

What the data can’t see

The dashboard is only ever as fresh and as accurate as the underlying data. If Chargefox’s own feed is wrong or stale, so are we — which is exactly why we cross-check against real driver charges before making strong claims.
↑ Back to top

3 Status categories

Every site carries one headline status. It is driven by the charger’s reported state and its measured behaviour — not by operator notes (see section 9). When more than one applies, the more serious one wins, in the priority order shown.

StatusMeaningPriority
Down Offline or not usable for a fast charge right now.1 (highest)
Reduced capacity A multi-charger (or multi-connector) site that is partly working — at least one usable and at least one down. Shown as “N of M” (e.g. 1 of 2 chargers, or 1 of 2 plugs) so you know what’s left.2
Offline · reportedly usable The feed says offline, but recent driver reports say it actually worked. Treat with cautious optimism.3
Faulted Online but reporting an internal fault on the hardware or a connector.4
Reduced / degraded Working, but measurably below what it should deliver (e.g. capped well under its rated power).5
Unknown The feed is ambiguous or unreachable and we won’t guess. We never fabricate a healthy or faulted state from a bad read.6
Operational Healthy — available and behaving normally.7 (lowest)

The key idea: status follows the charger’s reported state and its real measurements. A site can read “available” in the raw feed yet still be flagged degraded or down here, because the charging data shows it isn’t delivering.

↑ Back to top

4 DC reliability score

Each site shows a reliability score — a single percentage answering “over the last month, how much of the time was this actually good for a fast charge?” It is a track record, separate from the live status: the status tells you about now; the score tells you whether this site has been dependable.

ColourScoreRead as
Green95% or higherConsistently dependable.
Amber80% to under 95%Mostly fine, with meaningful downtime.
RedUnder 80%Unreliable — plan a backup.
↑ Back to top

5 Last confirmed working charge

Beyond “is it up now”, each site shows when a real car last got a proper fast charge here — the single most reassuring signal on the page: proof, from actual charging data, that the hardware recently did its job.

The bar for that is what we call an “effective DC charge” — a session that actually proved the charger working properly:

The last-charge line can show one of three things:

↑ Back to top

6 Charger slowness vs car slowness

A slow charge isn’t always the charger’s fault. Plenty of things about the car legitimately cap the speed, and it would be unfair — and misleading — to blame the hardware for those. The dashboard is capability-aware: before it ever flags a charger as slow, it rules out the ordinary car-side reasons.

We do not blame the charger when the low power is explained by:

Only once those are excluded — and the charger has not recently proven it can pull strong power — will a slow result count against the charger.

↑ Back to top

7 Committed nameplate & derating

Each charger has a rated (nameplate) power — the speed it’s built to deliver. The common Tritium units on this network are rated at 50 kW; the Kempower units at 150 kW or 75 kW depending on model. We compare real sessions against that committed figure.

A derating watchdog watches for a charger that has quietly dropped below its rating. If a unit that should do 50 kW settles more than a couple of kW under nameplate across sessions, that’s treated as degraded — a charger sliding below spec, even while it still reports “available”.

↑ Back to top

8 Suggested fault diagnoses

When a charger misbehaves in a recognisable way, the dashboard offers a suggested cause. Different faults leave different fingerprints in the power data — a coolant-pump problem looks nothing like a comms dropout. These are pattern reads, offered to help operators triage faster.

Suggested, not confirmed. Every diagnosis here is our best reading of the charging data — “Suggested from charging data; not confirmed by the operator.” It is a starting point for investigation, never a definitive verdict. Where an operator has told us the real cause, that confirmed answer replaces our guess (for example, the Halls Creek charger is flagged “Out of service (confirmed)” on the operator’s word).
Suggested causeFingerprint in the data
Power-module failure A modular unit stuck at roughly half power — around 45–55% of nameplate (about 25 kW on a 50 kW charger), as if a power module has dropped out.
Coolant-pump failure Capped at a flat ~9 kW (a 6–12 kW floor) right from the start of the session.
Cooling-fan failure Starts at full power then decays down to that ~9 kW floor as it overheats — a thermal fade.
External power-control malfunction Stuck near ~3 kW (a 2–5 kW band) and never ramps up — a supply/control problem upstream of the charger.
Off-grid power failure An offline remote solar/battery (SAPS) site — when these go dark it’s most often the power supply, not the network. Usually recovers when power is restored.
Comms dropout An offline site on a town or main grid — most likely a communications dropout; may restore automatically. On an isolated-town grid a local outage is possible but less likely.
Reported internal fault The unit is online but reporting an out-of-order or faulted connector — hardware service likely.

To stay fair, fault suggestions name a symptom, never a company — the wording is deliberately vendor-neutral.

↑ Back to top

9 Operator notes

Chargers sometimes carry a public note from the operator (“Type 2 available”, “pull forward”, and so on). We show these for context only.

A note never changes a site’s status on its own. The reported state and the real charging measurements decide severity; a note can add colour, but it can’t make a broken charger look healthy or a working one look broken.
↑ Back to top

10 Energy & time wasted

For operators, the dashboard estimates the real cost of underperformance — roughly how much charging time and energy has been lost because a charger wasn’t delivering. Crucially, this only counts loss that is the charger’s fault.

You can view these totals over a Recent window, This Month, or This Year, and they can be scoped to one operator. Because they’re reconstructed from public readings, every figure is clearly marked “est.” — an estimate, not a meter reading.

↑ Back to top

11 Operators

The network’s 49 sites are run by two operators, and knowing which matters for reading a fault:

You can filter the dashboard by operator, and the reliability and waste figures can be scoped to a single operator so each can see their own fleet.

↑ Back to top

12 Routes view

The Routes view re-arranges the same live data into travel corridors — the chargers laid out in the order you’d actually hit them driving a highway, so you can read a whole trip at a glance. Each stop gets a simple trip-usability colour:

ColourOn a trip, this means
Green Healthy — count on it.
Amber Usable but reduced — you can charge, just slower (e.g. a unit capped around 25 kW).
Red Not usable now — down, faulted, offline-and-unconfirmed, crippled below 20 kW, or flagged unreliable. A crippled charger reads red even if it says “available”.

Corridors are laid out in travelling order, and short dead-end detours off the main run are marked as spurs so you can tell a there-and-back side trip from a through-route.

↑ Back to top

13 Map view

The Map view plots every site geographically, each as a coloured pin at its real location — so you can see the whole network at a glance and judge how far apart your charging options really are. Pins use the same status colours as the rest of the dashboard (see Status categories), and the most serious ones are drawn on top so a problem site never hides behind a healthy neighbour. Tap a pin for a popup with the site’s name, region, current status and operator, plus a link straight to its full detail page. A legend in the corner lists the statuses currently on screen with live counts, and you can filter by operator (Horizon Power / Synergy) from the header. It reads the exact same live feed as the list and Routes views, and refreshes every few minutes.

Pin colours are the network-wide status palette: Operational, Reduced / degraded, Reduced capacity, Faulted, Offline · reportedly usable, Down, Unknown.
↑ Back to top

14 Nullarbor traffic estimate

The Routes view carries an experimental estimate of how many EVs are crossing the Nullarbor — the long, remote Eyre Highway run where charging stops are few and far between.

Early and experimental. This is our least certain feature, offered as an interesting signal rather than a hard number. Treat the figures as rough.

How it works, in plain terms:

The big caveat: some Nullarbor charging is invisible to us — a roadhouse generator (for instance around 50 kW at Mundrabilla, or a smaller supply at Caiguna) or a simple wall socket doesn’t appear in the charger feed. So real traffic is very likely higher than what we can count.
↑ Back to top

15 Charging now

The dashboard shows a live count of how many chargers have a car plugged in and charging right now across the network — a quick pulse of real-time activity. Tap that count to switch to a charging-first sort, floating the sites with live sessions to the top so you can see where the action is.

↑ Back to top

16 Honesty & caveats

The short version of everything above:

Our aim is to be useful and honest: to flag genuine trouble early without crying wolf, and to be upfront about what we can’t see. If a charger here looks worse than your own experience of it — or better — trust the road, and let the operator know.

↑ Back to top